We believe dorm shopping should be like course shopping — there’s gotta be an option to drop.
Since we recognize that you may shop for your dorm months before your move-in date, our “drop period” is a full 100 days from the time of delivery. That means you can return any order for any reason within 100 days of its delivery!
Once we've received your return, we'll issue a refund for the returned items in their original packaging. If you've taken the items out of the packaging but include the packaging in the return, we'll still issue the refund. You can still receive store credit for items not returned in or with their original packaging. The refund or store credit amount is the amount you paid for those items and won't change even if the price of those items has changed. The amount also doesn't include the order's shipping costs.
Dorm bundles, mini bundles, and orders over $95 are eligible for free returns.
For returned orders less than $95, you have the option of receiving a full refund by using your own shipping label, receiving a partial refund if you use our shipping label, or receiving store credit by using our return label. If you choose to receive a partial refund and use our label, the shipping fee will be deducted from the amount we refund you. This fee is the actual FedEx cost of shipping and is determined by your location and items to be returned.
If you want to return or exchange a bundle, you must return the entire bundle -- you cannot return some items and keep the rest.
We don't accept returns from outside the continental U.S. at this time -- we'll work on it.
Selected sale items are final sale only. All final sale only items are labeled as so in their descriptions.